Communications part 1
Other topics in management training in my office are about communication and listening. I will share those materials to you partially. This time only for communications parts and at other occasion I will post the listening subject
Communication is broad, this is an important topic. Effective communication is key element to having productive employees. It is an important management function. Your ability to communicate effectively with employees and peers will directly affect your effectiveness as a manager
Why communicate?
The objectives of communicating are:
– To be understood
– To understand
It is a two-way process that includes instructing, informing, explaining, listening, etc. It is the responsibility of communicator to make himself/herself understood! A major reason why employees don’t do what they’re supposed to do: they don’t understand what they are supposed to do! This is not the responsibility of the employee; it is the responsibility of the manager to communicate effectively and ensure the employee understands what to do and how!
Truths of Management
• You work with and through other people.
• You are only as good as the people you manage!
• If your employees fail to meet expectations you have set, you may not be as good as you think you are; don’t blame employees.
• The key element involved in communication is understanding; communication does not occur unless someone understands the point you are trying to make.
How we communicate? Communication is a constant; we spend 80% of our day communicating! Typically we do the following:
– Listening: 45%
– Speaking: 30%
– Reading: 16%
– Writing: 9%
Importance of Communication
• We communicate each time we interact with someone, whether we know it or not! Even in stand still actually you do a communication at least by your eye contact.
• We need to interact with others to accomplish tasks and achieve goals.
• Communication is the glue that keeps everyone working together!
• Effective communication promotes balance between organization and employees, and helps restore and maintain credibility.
Communication Process
• Lassiter model of five steps in communication:
1. Who
2. Says What
3. In Which Channel
4. To Whom
5. With What Effect
• The receiver puts meaning on message.
• The meaning is in people, not just words or non-verbal expression.
• There is psychological noise between sender and receiver.
• Perception, belief, experience, fears, and knowledge of both sender and receiver influences meaning attached to message.
• Since receiver attaches meaning to the message, what the sender intended may not be the same as the message that was received.
• It is the responsibility of both sender and receiver to ensure the message is the same for each.
The key for communication effectiveness is believability. Three elements of communication:
• Verbal element: The words, the message itself, including vocabulary choices.
• Vocal element: The voice, including rate, tone, inflection, volume and pitch.
• Non-verbal element: What people see when you are speaking, including face, hands, body positioning, etc.
Would you estimate, which element carries the most believability when you are speakin? For this exercise you are trying to persuade the listener and to make them understand your message.
1. Verbal
2. Vocal
3. Non-verbal
Did you already estimate? well, do you know commonly in communication people do as bellow:
1. Verbal 7%
2. Vocal 38%
3. Non-verbal 55%
TOTAL 100%
It appears that the non-verbal communication is the most element that affected the believability when somebody speaking. Perhaps you do not believe it but it is true 
Next… little bit about non-verbal communication
About this entry
You’re currently reading “Communications part 1,” an entry on AGOYYOGA’s Weblog
- Published:
- January 30, 2008 / 8:25 am
- Category:
- management
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